Cleaning Services Agreement

This agreement is designed to ensure consistency and a clear understanding of expectations between both our team and clients. At Clean Slate, our goal is to provide more than just a basic cleaning as we strive to go the extra mile, addressing every detail, which may occasionally take extra time.

We take pride in providing top-quality results, and we are committed to your satisfaction. To further ensure peace of mind, all of our team has clean CRCs and are fully covered by WorkSafe BC and liability insurance.

Supplies:

We supply all products and equipment, including our eco-friendly products supplied from Planet Clean and Mint co. If the client has specific products that they would like us to use, we ask for specification beforehand and have them available on site for us to use.

We DO NOT Clean:

-Blinds (only during move-in/out cleans)
-Washing dishes
-Musical equipment
-Hardwood refinishing
-Moving furniture
-Hoarding cleans
-Carpet cleaning
-Nicotine removal
-Outsides of windows and porches
-Any electronic equipment
-Cleaning of animal, pest or human waste (feces, litter or urine etc)
-**BIOHAZARDS** (blood, needles, etc.)

Zero Tolerance Policy:
Clean Slate has a zero-tolerance policy for disrespecting or mistreating any employees. Should an employee feel uncomfortable or unsafe in any situation, they have been told to leave the home immediately. A call can be made to the owner (Emily Michelle) to discuss further if the client has any concerns. If an incident occurs, the client will be charged for the entirety of the clean that was booked and be terminated from our client list. 

Dissatisfaction:
Should the client be reasonably dissatisfied with the clean, please reach out to the owner, Emily Michelle via email (cleanslatenanaimo@gmail.com). We do not provide refunds, although arrangements will be made by the owner to ensure that the needs of the initial clean is fully met. The owner (Emily Michelle) should be the only one spoken to about these matters.

Liability and Damages:
Clean Slate is not responsible for any pre-existing damage or conditions on the client's property.

The company will take reasonable care to avoid damage to property; however, the client agrees to hold the Clean Slate harmless for any accidental damage that may occur during the cleaning process, except for damage caused by negligence or improper cleaning methods.

Client must notify the owner of any issues or damage within 5 days of service completion for investigation and resolution of any damages.

Cancellations:
On regular circumstances, we have a 24-hour cancellation policy. If the client needs to cancel a clean, please send an email to the owner at cleanslatenanaimo@gmail.com, letting them know at least 24-hours in advance. If cancelled within that window, a fee of $50 will be charged and must be paid prior to the next visit. 

Holidays/Stats:
We are open on most Statutory holidays, but may be limited staff. Please be ready to reschedule your clean when we reach out, if it falls on one of these days. We are closed December 24th, December 25th, and January 1st. Should your clean fall on a holiday, our management will reach out to reschedule a time that works best for you. 

Photos & Videos:

Upon the initial clean, our team is required to ask clients for consent of taking photos and videos for marketing purposes. Rest assured, this content will not feature family photos or any identifiable details that could reveal the home’s location, and we will never use clients' names in our marketing materials unless specifically requested or in a testimonial where only the first name is used. These photos and videos may be shared on our social media platforms or website. 

Emily Michelle (Owner)

cleanslatenanaimo@gmail.com

250-816-2417

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@cleanslatenanaimo

Thank you for choosing us—we look forward to
providing you with an exceptional service.