Cleaning Services Agreement

This agreement is designed to ensure consistency and a clear understanding of expectations between both our team and our clients. At Clean Slate, our goal is to provide more than just a basic cleaning—we strive to go the extra mile, carefully addressing every detail, which may occasionally take extra time.

We take pride in providing top-quality results, and we are committed to your satisfaction. To further ensure peace of mind, all of our employees, including myself, have clean criminal records and are fully covered by WorkSafe BC and liability insurance.

Supplies: 

We supply all products needed for every job. We also have eco-friendly products (Mint co.) available upon request. If the Client has specific products that they would like us to use instead of the ones that we provide, please let us know in advance and have them on site, available for us to use.

We DO NOT Clean: 

-Blinds
-Hand washing dishes
-Musical equipment
-Hardwood refinishing
-Moving furniture
-Hoarding cleans
-Carpet cleaning
-Nicotine removal
-Outsides of windows and porches
-Any electronic equipment
-Cleaning of animal, pest or human waste (feces, litter or urine etc)
-**BIOHAZARDS** (blood, needles, etc.)

Zero Tolerance Policy:
Clean Slate has a zero-tolerance policy for disrespecting or mistreating employees. Should an employee feel uncomfortable or unsafe in any situation, they have been told to leave the home immediately. A call can be made to the owner (Emily Michelle) to discuss further if the Client has any concerns. If this incident occurs, the Client will be charged for the entirety of the clean that was booked and be terminated from our client list. 

Dissatisfaction:
Should the Client not be happy with the outcome of a clean, please reach out to the owner, Emily Michelle via email (cleanslatenanaimo@gmail.com). We do not provide refunds. If the clean does not meet the satisfaction of the Client, arrangements will be assessed by the owner to ensure that the needs of the initial clean is met. The owner of the Company should be the only one spoken to about these matters.

Liability and Damages:
Clean Slate is not responsible for any pre-existing damage or conditions in the Client's property.

The Company will take reasonable care to avoid damage to property; however, the Client agrees to hold the Clean Slate harmless for any accidental damage that may occur during the cleaning process, except for damage caused by negligence or improper cleaning methods.

Client must notify the Company of any issues or damage within 5 days of service completion for investigation and resolution of any damages.

Cancellations:
On regular circumstances, we have a 48-hour cancellation policy. If the Client needs to cancel a clean, please send an email to the owner at cleanslatenanaimo@gmail.com, letting them know at least 48-hours in advance. If cancelled within that window, a fee of $50 will be charged that must be paid prior to the next visit. 

Holidays/Stats:
We are closed on all Statutory holidays. We are also closed December 24th, December 25th, December 26th, and January 1st. Should your clean fall on a Stat or a holiday, our management will reschedule the clean to a time that works best for you. 

Photos & Videos: 

By welcoming us into the home, the Client consents to our employees taking photos and videos for marketing purposes. Rest assured, these images will not feature family photos or any identifiable details that could reveal the home’s location, and we will never use clients' names in our marketing materials unless specifically requested. These photos and videos may be shared on social media platforms or our website, after communication agreement with clients beforehand. 

Emily Michelle (Owner)

cleanslatenanaimo@gmail.com

250-816-2417

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@cleanslatenanaimo

Thank you for choosing us—we look forward to providing exceptional service.